Vinotheque Wine Cellars Owner's Manual download pdf (Page 25)

Customer Service - 1.800.343.9463 Page 22

COOLING UNIT REPAIRS

If repairs are needed to the cooling unit, it must be returned to the factory for evaluation and repair.

1. Contact our customer service department — 1(800) 343-9463 — and describe the problems you

are experiencing with the unit. The customer service department will rst seek to determine that

no external factors are contributing to the improper operation of your cooling unit.

2. Once it is determined that the unit is operating incorrectly, the customer service department will

issue an RMA (return merchandise authorization) number. This number must be included on the

package of the returned cooling unit.

3. Remove the cooling unit from the cabinet by unscrewing the mounting screws located on the top

and rear of the cabinet.

4. Loosen the seals by sliding a screwdriver between the cabinets and cooling unit housing, then

remove the cooling unit.

5. The cooling unit should then be bubble-wrapped and insulated for the shipment back to the

factory.

6. Once the cooling unit arrives at the factory, it will be tested in a controlled environment.

An evaluation will be done and a customer service representative will call you with the

corresponding information. The turnaround time is usually about 3 to 5 business days.

7. If the unit is repaired under warranty, the factory will pay for shipping the unit back to the

customer.

8. If the unit is determined to be working correctly, the customer will be responsible for paying the

freight to have the unit returned and a service fee of $350.

9. Vinothéque Wine Cellars does not provide packaging materials for the return of the unit.

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Vinotheque Wine Cellars Owner's Manual Page 25