Vinotheque Wine Cellars Owner's Manual download pdf (Page 27)

Customer Service - 1.800.343.9463 Page 24

WARRANTY INFORMATION

Labor

For the period of two years from the date of purchase, if the product is determined to be defective, the

manufacturer will repair or replace the unit, at its option, at no charge.

Parts

Once it is determined that the unit is operating incorrectly, the customer service department will issue

an RMA (Return Merchandise Authorization) number. This number must be included on the package of

the returned cooling unit.

Cabinet Integrity

The Cabinet is has a ve year warranty from date of purchase. Remove the cooling unit from the

cabinet by unscrewing the mounting screws located on the top and rear of the cabinet.

Warranty service for WhisperKOOL Cooling Unit

To obtain warranty service you must make arrangements to have the unit shipped to the

manufacturer’s facility, freight prepaid. You must contact our Customer Service Department to receive

a Return Merchandise Authorization number (RMA) and prepaid return tag. Package the cooling unit in

a well-equipped box for necessary protection. Mark the box with the return address and RMA number.

Items not covered under warranty:

• Removal and installation of cooling unit into the cabinet

• Unauthorized repairs made on the unit

• Damage resulting from shipping

• Inadequate ventilation on the exhaust side of the unit

• Constricted airow to and from the unit

• Insucient power source to draw

• Internal clogged drain line

Freight

Freight for repairs will be limited to 90 days on the cabinet and one year on cooling units and parts.

Customer service

Vinothèque is sold exclusively through a nationwide network of distributors. These distributors are

trained to be your primary resource for all customer service situations. Through the sales process, they

have developed a thorough understanding of the environment the unit has been designed to operate

within. They are the best suited to address your individual needs and customized situation.

In case repair is needed for refrigeration:

Refrigeration referral services

You can call Customer Service for refrigeration referral services — 1 (800) 343-9463.

QT Series: Contact Customer Service for refrigeration technician referrals in your area.

WhisperKOOL Series: Either follow the directions for the QT Series or contact Customer Service and

purchase a replacement unit under terms of our Customer Care program.

To locate the service facility or dealer nearest you, for service assistance and resolution of a service

problem, or for product information and operation, call Customer Service at 1 (800) 343-9463.

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Vinotheque Wine Cellars Owner's Manual Page 27